BPM AdviceOct 11, 20228 minOutsourcing Destinations: South Africa Vs. PhilippinesHaving embarked on several journeys to implement offshore outsourcing strategies, one of the very first, and arguably most important decisio
Steve HoldsworthJun 24, 20217 minThe Search For The Perfect Outsourcing ScorecardAfter 20 years of working in the outsourcing industry both as a client, vendor and now adviser I've seen some weird, wonderful and...
Steve HoldsworthFeb 17, 20215 minWhy I would outsource my collections work to South AfricaOne of my final assignments on the before I emigrated from the UK to South Africa was as Head of Outsourced Collections for a large UK...
Steve HoldsworthOct 6, 20208 minWhich City In South Africa Is Best For International Outsourcing?This is a question I think I get asked at least once a week and it's an evolving picture.
BPM AdviceAug 11, 20204 minClients don’t come first, Employees doRichard Branson said “If you take care of your employees, they will take care of your clients.” If you outsource your business you are...
BPM AdviceJul 27, 20203 minOutsourcing: Think about it as a marriage, not a dateIn the same way we look for just the right wine or our perfect partner we should be looking for our outsourcing partner.